1 Introduction
Bhaggo app ("we", "our") takes your privacy very seriously. This Privacy Policy ("Policy") explains what personal information we collect, how we use it, and how we keep it secure when you use the bhaggo app platform.
By using the bhaggo app website and app, you agree to this Privacy Policy. If you do not agree, please discontinue use of the platform.
Please Note: This Privacy Policy of bhaggo app
Terms & Conditionsmust be read together with. Both documents together give you the complete picture of our services.
2 What data we collect
Bhaggo app collects several types of data, which fall into two main categories:
a) What you provide directly:
- Full name, date of birth, and gender
- Email Address & Mobile Number
- Residential address and country
- National ID or passport number (for KYC verification)
- Payment method details (Mobile Banking/Nagad/Rocket number)
- Messages and complaints submitted to support
b) Automatically Collected Data:
- IP Address & Device Information
- Browser type and operating system
- Log of how long you use the platform and what you do on it
- Game History & Betting Patterns
- Complete transaction history
- Data from Cookies and Similar Tracking Technologies
bhaggo app never collects your full bank card number, CVV, or bank login credentials. If you are ever asked for such information, contact support immediately.
3 How Data Is Collected
Bhaggo app collects data through the following methods:
| Methods of Collection |
Description |
Purpose |
| Registration Form |
Information provided at account registration |
Account Creation & Verification |
| KYC Process |
ID Document & Selfie Upload |
Identity Verification |
| Transactions |
Deposit & Withdrawal Information |
Payment Processing |
| Cookies & Trackers |
Browsing behavior and session data |
Experience Improvement |
| Support Chat |
Live chat and email messages |
Troubleshooting |
| Third Parties |
Payment Gateway & KYC Providers |
Verification & Fraud Prevention |
4 How your data is used
Bhaggo app uses your data solely for the following legitimate purposes:
- Account Management: Creating, verifying, and keeping your account secure.
- Service Delivery: Providing games, betting, and other features.
- Payment Processing: Processing deposits and withdrawals securely.
- Fraud Prevention: Detecting suspicious transactions and activities.
- Customer Service: Resolving your questions and complaints.
- Promotional Communications: Sending you offers and bonus information (only with your consent).
- Legal Obligation: Complying with regulatory authority guidelines.
- Platform Development: Improving the overall user experience.
bhaggo app never sells your data to third parties or uses it for advertising purposes.
5 Data Sharing & Disclosure Policy
Bhaggo app may share your data in limited circumstances. Who we share it with and why is set out clearly below:
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Payment Provider: Necessary information is shared with payment partners such as Mobile Banking, Nagad, Rocket, and others to process transactions.
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KYC & Identity Verification Services: Identity is verified through an internationally accredited KYC provider.
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Law Enforcement: Data may be disclosed to the relevant authorities pursuant to a court order or valid legal requirement.
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Game Provider: Limited data is shared with third-party providers to operate certain games.
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Business Changes: If ownership of the bhaggo app changes in the future, your data may be transferred to the new owner.
All our third-party partners operate under strict confidentiality agreements and may only use your data for specified purposes.
6 Cookie Policy
Bhaggo app uses cookies and similar technologies to enhance your experience on the platform. Cookies are small text files stored in your browser.
Types of cookies we use:
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Essential Cookies: Essential for keeping the bhaggo app running properly. This includes login sessions, security tokens, and similar data. Disabling these will prevent the bhaggo app from functioning correctly.
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Functional Cookies: Remembers your preferences such as language and theme. Disabling these means you will need to re-enter your settings each time.
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Analytics Cookies: To understand how the platform is being used. This data is collected in fully anonymized form.
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Security Cookies: Prevents fraud and unauthorized access.
You can manage cookies through your browser settings. However, disabling essential cookies may prevent some bhaggo app features from functioning properly.
7 Data Protection Measures
Bhaggo app uses industry-standard security technology to protect your personal data:
- SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
- Database Encryption: Stored sensitive data is kept in encrypted form.
- Firewall & DDoS Protection: Our servers are protected by advanced firewalls.
- Two-Factor Authentication (2FA): Adds an extra layer of security to your account.
- Regular Security Audits: Systems are regularly audited by independent experts.
- Access Control: Only authorized personnel can access data on a need-to-know basis.
If you notice any security breach or suspicious activity, contact bhaggo app support immediately.
8 Data Retention Duration
Bhaggo app does not retain your data longer than necessary. The retention periods for each type of data are outlined below:
| Data Type |
Retention Period |
Reason |
| Account Information |
Duration of active account + 5 years |
Legal Obligation |
| Transaction History |
7 years |
Financial Regulatory Requirements |
| KYC Documents |
5 years |
Anti-Money Laundering Laws |
| Chat Logs |
2 years |
Dispute Resolution |
| Cookie Data |
30 days – 1 year |
By Cookie Type |
| Marketing Consent |
Until consent is withdrawn |
User Preferences |
After the defined period, data is securely deleted or fully anonymized.
9 Your Rights
As a bhaggo app platform user, you have the following rights over your own data:
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Right to Know: You may request to know what data we hold about you.
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Right to Rectification: You may request corrections to any inaccurate or outdated information.
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Right to Erasure: Under certain circumstances, you may request that your data be deleted.
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Right to Restrict Processing: In certain cases, you may request that we temporarily restrict the use of your data.
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Right to Data Portability: You may request your data in a structured, portable format.
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Right to Object: You may object to the use of your data for specific purposes.
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Right to Withdraw Consent: You may withdraw your consent to marketing communications or any other consent at any time.
To exercise any of these rights, contact bhaggo app support. We typically respond to requests within 30 days. Please note that legal obligations may mean some requests cannot be fulfilled in full.
10 Child Protection
Bhaggo app is strictly for adults aged 18 and above. We do not knowingly collect data from anyone under the age of 18.
Through date-of-birth verification at registration and the KYC process, we ensure that no minors are able to use bhaggo app.
If you believe a minor has accidentally registered on the bhaggo app, please contact support immediately. We will promptly close the account and delete all associated data.
11 Privacy Policy Updates
Bhaggo app may update this Privacy Policy from time to time. When changes are made:
- The "Last Updated" date at the top of the page will be revised.
- Notifications will be sent via email or on the platform for significant changes.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
We recommend reviewing this page regularly.
12 Frequently Asked Questions (FAQ)
No, bhaggo app will never sell your personal data to third parties under any circumstances. Your information is used solely to provide our services and is kept secure under strict confidentiality agreements.
Contact the bhaggo app support team via live chat or email and submit a "Data Deletion Request". We will process it within 30 days. Note that some data may need to be retained for a defined period due to legal obligations.
KYC verification on bhaggo app typically requires front and back photos of a National ID (NID), passport, or driving licence, along with a selfie. All documents must be clear and legible.
Yes, you can unsubscribe from marketing emails at any time. Each email includes an "Unsubscribe" link at the bottom, or you can contact our support team and we will remove you from the list. Please note that transactional and essential service emails cannot be turned off.
In certain cases, limited data may be transferred internationally to work with global KYC or payment partners. In such cases, we ensure that the destination country or organization maintains appropriate data protection standards.